# Frequently Asked Questions [#frequently-asked-questions] {(() => { const sections = []; let currentFaqs = []; let currentSection = null; faqData.forEach((faq, i) => { if ('section' in faq) { if (currentFaqs.length > 0) { sections.push( {currentFaqs} ); currentFaqs = []; } sections.push(

{faq.section}

); currentSection = faq.section; } else { currentFaqs.push( {faq.markdown.split('\n').slice(1).join('\n')} ); } }); if (currentFaqs.length > 0) { sections.push( {currentFaqs} ); } return sections; })()} ### Get Started [#get-started] ### Guides [#guides] ### Miscellaneous [#miscellaneous] # What is Steam Game Idler PRO? [#what-is-steam-game-idler-pro] First and foremost, Steam Game Idler is completely free to use, and always will be. All of the core features of SGI are available to all users at no cost. Steam Game Idler **PRO** is an optional way to support the development of SGI. To thank you for your support, **PRO** subscribers receive a range of additional benefits that enhance the SGI experience. There are two subscription tiers available: **Casual** and **Gamer**, each unlocking a different set of benefits. By subscribing to **PRO**, you help with the ongoing development and maintenance of SGI, ensuring that it continues to improve and evolve over time. Every tier, **including Free**, has access to every core feature: * Card Farming * Achievement Unlocker * Achievement Manager * Inventory Manager * Playtime Booster * and so on.. PRO only unlocks the automation/convenience extras listed below | Feature | Free | Casual ($2/mo) | Gamer ($4/mo) | | ---------------------------------------------------------------------------------- | :----: | :------------: | :-----------: | | Multi-account support via [Steam Sign-in](/docs/get-started/multi-account) | 1 | 3 | 10 | | Unlock achievements for multiple games at once | 1 | 3 | 32 | | Ad-free experience | | | | | Exclusive themes | | | | | Custom background image | | | | | Custom fonts | | | | | Unique Discord chat role | | | | | Real-time live support | | | | | Automatic games list updates | | | | | Automatic Steam Credentials retrieval | | | | | Automatic free game redemption | | | | | Automatic card farming | | | | | Sell duplicate inventory items | | | | | Import achievement unlock timings | | | | | Custom Steam status while [signed in with Steam](/docs/get-started/how-to-sign-in) | | | |

\* Prices are in USD and exclude taxes. Billed monthly, cancel anytime.

## FAQ [#faq] Open Steam Game Idler Click the badge in the app's title bar Select your desired subscription tier *(Casual or Gamer)* Click or depending on your preferred payment method, then complete your purchase You will receive an email containing your **license key** Open Steam Game Idler, navigate to , paste your license key into the input field, and click Your license key is tied to one device at a time. To transfer it to a new device, activate it on the new device and confirm the transfer when prompted. Open Steam Game Idler Navigate to Click Follow the prompts to confirm your cancellation After cancellation, you will retain access to **PRO** benefits until the end of your current billing period. Your license key is tied to one device at a time. To transfer it to a new device: Open Steam Game Idler on your **new device** Navigate to Enter your license key and click A prompt will appear asking you to confirm the transfer. Click Your subscription will immediately become active on the new device. The previous device will lose access on its next launch. If you reinstalled the app on the **same machine**, your key will activate without any transfer prompt as the device is recognised by its hardware ID. To switch between **PRO** tiers, simply cancel your current subscription and subscribe to your desired tier following the standard subscription process. After subscribing to Steam Game Idler **PRO**, you will receive an email receipt for your purchase. To view your billing history and upcoming invoices: Open Steam Game Idler Navigate to Click Follow the prompts to view your billing history and invoices As **PRO** subscriptions are a donation rather than a normal subscription service, they are generally non-refundable. However, refunds can be considered on a case-by-case basis. If there was a mistake, unexpected charge, or issue with your subscription, please use the in-app help desk to contact support or send an email to [contact@steamgameidler.com](mailto:contact@steamgameidler.com). Chargebacks are when a payment made on your credit card or bank account is reversed, typically when the customer disputes a charge or claims it was unauthorized. Steam Game Idler is a small independent project, and fraudulent chargebacks have a significant negative impact. If a chargeback is filed on your **PRO** subscription without prior communication, your access to Steam Game Idler and all of its features may be revoked permanently. If you believe a charge was made to your account in error, please contact support via the in-app help desk or send an email to [contact@steamgameidler.com](mailto:contact@steamgameidler.com). # Steam Credentials [#steam-credentials] Steam Credentials are used to verify which of your games have card drops remaining, as well as fetching and listing your inventory items on the Steam market. Steam Credentials are a separate set of Steam Community session cookies used only by [Card Farming](/docs/features/card-farming) and [Inventory Manager](/docs/features/inventory-manager) to check card drops and list items on the marketplace Users using [Steam Sign-in](/docs/get-started/how-to-sign-in) with a [Gamer tier subscription](/pro) do not need to manually enter their Steam credentials. You must get your cookies from [https://steamcommunity.com/](https://steamcommunity.com/) and not [https://store.steampowered.com/](https://store.steampowered.com/) These credentials allow limited access to your Steam account, but they do not allow access to changing your password, email address, or other sensitive information ## Manual Method [#manual-method]